Why digital operating model is key to real time AI
Written by
Anjali Murthy
Software Engineering
When city leadership needs to understand where technology is helping and where it is getting in the way, the first challenge is visibility. The City of Antioch engaged Tenjumps to conduct a structured local government technology assessment across 8 departments, producing a prioritized roadmap grounded in stakeholder input and real operational data.
The challenge
Antioch's technology landscape had expanded over the years without centralized coordination. Departments purchased and implemented systems independently. Processes had evolved through workarounds rather than deliberate design. The city had no consolidated view of where technology was creating value and where it was creating friction.
Leadership recognized the problem but lacked the visibility to prioritize or act on it. With budget pressures increasing and service demands growing, they needed a structured, independent assessment to answer three questions:
What is the true current state of our systems and processes across departments?
Where are the biggest gaps and opportunities for improvement?
What should we address first, and what will it take to get there?
Our approach
Tenjumps conducted a three-phase assessment designed to move from diagnosis to action.
Phase 1: Current state assessment
We reviewed system documentation, sample data, and reports across all departments. Structured interviews with stakeholders and subject matter experts surfaced pain points, integration gaps, unmet technology needs, and missing processes. Findings were synthesized into a consolidated view of the current landscape, including a systems integration map spanning all 8 departments.
Phase 2: Future state definition and gap analysis
We facilitated cross-departmental workshops to develop a shared picture of the desired future-state capabilities. A gap analysis by system identified improvement opportunities across the portfolio, and priorities were developed with full stakeholder input and buy-in.
Phase 3: Recommendations and roadmap development
Initiatives were defined, sized, and sequenced across three tiers: quick wins, general recommendations, and major opportunities. Each initiative was documented in a structured format that captured the description, effort estimate, and anticipated benefit, providing leadership with an actionable basis for decision-making.
The results
The assessment delivered a clear picture of where the city could act immediately and where to invest for the long term. Across 5 departments, Tenjumps identified opportunities that ranged from quick operational wins to structural improvements with measurable impact. In a few short weeks, we:
Identified a major integration opportunity across 5 departments that would eliminate daily manual financial reconciliation between cashiering systems and finance.
Turned 3 already-purchased, underutilized platforms into an immediate process improvement with no new software and no additional cost.
Mapped 11 citywide improvement initiatives across contract management, revenue, HR, and public works, each with defined effort estimates and anticipated benefits.
Recommended contract workflow automation to replace a fully manual approval process spanning multiple departments, projected to reduce vendor onboarding time by more than 50%.
Delivered a complete prioritized roadmap covering current state, future state, gap analysis, and sequenced initiatives across 5 departments in a single structured engagement.
If your systems have grown faster than your strategy, Tenjumps can help. Let's start with a conversation.
Share
Why digital operating model is key to real time AI
Written by
Anjali Murthy
Software Engineering
When city leadership needs to understand where technology is helping and where it is getting in the way, the first challenge is visibility. The City of Antioch engaged Tenjumps to conduct a structured local government technology assessment across 8 departments, producing a prioritized roadmap grounded in stakeholder input and real operational data.
The challenge
Antioch's technology landscape had expanded over the years without centralized coordination. Departments purchased and implemented systems independently. Processes had evolved through workarounds rather than deliberate design. The city had no consolidated view of where technology was creating value and where it was creating friction.
Leadership recognized the problem but lacked the visibility to prioritize or act on it. With budget pressures increasing and service demands growing, they needed a structured, independent assessment to answer three questions:
What is the true current state of our systems and processes across departments?
Where are the biggest gaps and opportunities for improvement?
What should we address first, and what will it take to get there?
Our approach
Tenjumps conducted a three-phase assessment designed to move from diagnosis to action.
Phase 1: Current state assessment
We reviewed system documentation, sample data, and reports across all departments. Structured interviews with stakeholders and subject matter experts surfaced pain points, integration gaps, unmet technology needs, and missing processes. Findings were synthesized into a consolidated view of the current landscape, including a systems integration map spanning all 8 departments.
Phase 2: Future state definition and gap analysis
We facilitated cross-departmental workshops to develop a shared picture of the desired future-state capabilities. A gap analysis by system identified improvement opportunities across the portfolio, and priorities were developed with full stakeholder input and buy-in.
Phase 3: Recommendations and roadmap development
Initiatives were defined, sized, and sequenced across three tiers: quick wins, general recommendations, and major opportunities. Each initiative was documented in a structured format that captured the description, effort estimate, and anticipated benefit, providing leadership with an actionable basis for decision-making.
The results
The assessment delivered a clear picture of where the city could act immediately and where to invest for the long term. Across 5 departments, Tenjumps identified opportunities that ranged from quick operational wins to structural improvements with measurable impact. In a few short weeks, we:
Identified a major integration opportunity across 5 departments that would eliminate daily manual financial reconciliation between cashiering systems and finance.
Turned 3 already-purchased, underutilized platforms into an immediate process improvement with no new software and no additional cost.
Mapped 11 citywide improvement initiatives across contract management, revenue, HR, and public works, each with defined effort estimates and anticipated benefits.
Recommended contract workflow automation to replace a fully manual approval process spanning multiple departments, projected to reduce vendor onboarding time by more than 50%.
Delivered a complete prioritized roadmap covering current state, future state, gap analysis, and sequenced initiatives across 5 departments in a single structured engagement.
If your systems have grown faster than your strategy, Tenjumps can help. Let's start with a conversation.
Share
How Tenjumps helped the City of Antioch turn technology complexity into a clear improvement roadmap
When city leadership needs to understand where technology is helping and where it is getting in the way, the first challenge is visibility. The City of Antioch engaged Tenjumps to conduct a structured local government technology assessment across 8 departments, producing a prioritized roadmap grounded in stakeholder input and real operational data.
The challenge
Antioch's technology landscape had expanded over the years without centralized coordination. Departments purchased and implemented systems independently. Processes had evolved through workarounds rather than deliberate design. The city had no consolidated view of where technology was creating value and where it was creating friction.
Leadership recognized the problem but lacked the visibility to prioritize or act on it. With budget pressures increasing and service demands growing, they needed a structured, independent assessment to answer three questions:
What is the true current state of our systems and processes across departments?
Where are the biggest gaps and opportunities for improvement?
What should we address first, and what will it take to get there?
Our approach
Tenjumps conducted a three-phase assessment designed to move from diagnosis to action.
Phase 1: Current state assessment
We reviewed system documentation, sample data, and reports across all departments. Structured interviews with stakeholders and subject matter experts surfaced pain points, integration gaps, unmet technology needs, and missing processes. Findings were synthesized into a consolidated view of the current landscape, including a systems integration map spanning all 8 departments.
Phase 2: Future state definition and gap analysis
We facilitated cross-departmental workshops to develop a shared picture of the desired future-state capabilities. A gap analysis by system identified improvement opportunities across the portfolio, and priorities were developed with full stakeholder input and buy-in.
Phase 3: Recommendations and roadmap development
Initiatives were defined, sized, and sequenced across three tiers: quick wins, general recommendations, and major opportunities. Each initiative was documented in a structured format that captured the description, effort estimate, and anticipated benefit, providing leadership with an actionable basis for decision-making.
The results
The assessment delivered a clear picture of where the city could act immediately and where to invest for the long term. Across 5 departments, Tenjumps identified opportunities that ranged from quick operational wins to structural improvements with measurable impact. In a few short weeks, we:
Identified a major integration opportunity across 5 departments that would eliminate daily manual financial reconciliation between cashiering systems and finance.
Turned 3 already-purchased, underutilized platforms into an immediate process improvement with no new software and no additional cost.
Mapped 11 citywide improvement initiatives across contract management, revenue, HR, and public works, each with defined effort estimates and anticipated benefits.
Recommended contract workflow automation to replace a fully manual approval process spanning multiple departments, projected to reduce vendor onboarding time by more than 50%.
Delivered a complete prioritized roadmap covering current state, future state, gap analysis, and sequenced initiatives across 5 departments in a single structured engagement.
If your systems have grown faster than your strategy, Tenjumps can help. Let's start with a conversation.
Share